Accessibility Policy

1. Statement of Commitment
Setay Automotive Group is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of persons with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

2. Accessibility Plan
The company will establish, maintain and document a multi-year accessibility plan to outline the company’s strategy to prevent and remove barriers and meet its requirements under certain AODA standards. The accessibility plan will be reviewed and updated as required, but not less frequently than every five years. Upon request the Company will provide a copy of the accessibility plan in an accessible format.

3. Assistive Devices
Individuals may use his or her own assistive devices to access the Company’s premises except where this may reasonably pose a security risk or a risk to the health and safety of the individual or others. Assistive devices include but are not limited to:

  • Wheelchairs
  • Walkers
  • White Canes
  • Note taking devices
  • Portable magnifiers
  • Recording machines
  • Assistive listening devices
  • Personal oxygen tanks
  • Devices for grasping

4. Support Persons
Unless there is a genuine safety concern, support persons shall be allowed to accompany the customer at all times in areas that are open to the public. If confidential information needs to be shared, consent will be obtained from the customer, prior to any conversation.

5. Service Animals
We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties. We will also ensure that all staff, volunteers and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal. Where service animals are not clearly identified, a staff member will ask the owner to provide appropriate documentation.

6. Notice of Service Disruptions
Setay Automotive Group will make reasonable effort to provide notice in the event of a disruption in the facilities or service usually used by people with disabilities. This notice will include information about the reason for the disruption, the anticipated duration. We will not be able to give adequate notice in case of an emergency temporary disruption.

Service disruptions will be posted in writing at all entrances, and at the point of disruption.

7. Feedback Process
Customers are given the opportunity to provide feedback on the service provided to them. Feedback forms along with alternate methods of providing feedback such as, verbally, over the phone, and through email will be available upon request.

All customers will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.

8. Information and Communication
When communicating with an individual with a disability, the Company will do so in a manner that takes into account the individual’s disability. Starting on the date specified in the AODA, and upon request, the Company will provide, or arrange to provide, communications in accessible formats on a timely manner.

We are committed to providing the customers and clients with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.

The company will ensure that Internet websites, including web content, conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 by the dates specified in the AODA, except where impracticable.

9. Training
Training will be provided to all employees whom interact with the public on behalf of the company on a regular basis. The training will ensure that all representatives of the organization are prepared to effectively communicate with customers with various types of disabilities in a manner that is appropriate and respectful, and meets the individual needs of each customer.

The Setay Automotive Group will ensure that training is provided on the requirements of the accessibility standards referred to in the Regulation and continue to provide training on the Human Rights Code as it pertains to persons with disabilities, to all its employees and volunteers.

10. Employment
Setay Automotive Group is committed to fair and accessible employment practices. Employees and public will be notified about the availability of accommodation for applicants with disabilities in its recruitment, assessment, and selection process. Applicants who request accommodation will work with Setay Automotive Group to create an accommodation that take into account the applicants accessibility needs.

11. Definitions
Persons with Disabilities – Any person that has a disability as defined under the Ontario Human Rights Code (e.g. Person with a Visual Impairment, Person with a Hearing Impairment, etc.).

Service Animals – Animals specially trained to assist a person with a disability.

Support Persons – Any person that accompanies and assists a person with a disability.

12. For More Information
For more information please contact our Human Resources Coordinator, Rochelle Kroeker rkroeker@setay.ca.

Accessible formats of this document are available free upon request.